Medical Receptionist VA

Responsibilities

• Appointment Scheduling:
• - Manage appointment scheduling for patients, including new appointments, follow-up visits, and cancellations or rescheduling requests.
• - Coordinate availability with healthcare providers’ schedules and ensure optimal scheduling efficiency.
• Patient Intake and Registration:
• - Collect patient demographic information, medical history, insurance details, and other relevant information during the registration process.
• - Verify patient insurance coverage, eligibility, and benefits, and communicate financial responsibilities to patients.
• Telephonic and Electronic Communication:
• - Answer incoming calls, respond to patient inquiries, and provide assistance with appointment scheduling, prescription refills, and general inquiries.
• - Monitor and manage email correspondence, voicemail messages, and online appointment requests promptly and professionally.
• Insurance Verification and Billing Support:
• - Verify patient insurance coverage, eligibility, and pre-authorization requirements prior to appointments or procedures.
• - Assist with insurance billing inquiries, claim submissions, and payment processing as needed.
• Medical Records Management:
• - Maintain accurate and up-to-date electronic medical records (EMR) for patients, ensuring confidentiality and compliance with HIPAA regulations.
• - Scan, upload, and organize medical documents, lab results, and other patient records into the EMR system.