IT Support (Level 2) VA
- Top 1% vetted talent
- No lock-in contracts
- Replacement guarantee
Get an Instant Quote for IT Support (Level 2) VA Hire
Hourly rates · No lock-in contracts
Entry Level
$8 / hr
Intermediate ★
$9 / hr
Senior
$10 / hr
Responsibilities
- Advanced Technical Assistance:
- - Provide second-line technical support to end-users and Level 1 support staff for escalated issues related to hardware, software, network, and system configurations.
- - Investigate and diagnose complex IT problems, utilizing advanced troubleshooting techniques and tools.
- - Implement solutions or workarounds to resolve technical issues efficiently and minimize downtime.
- Problem Management:
- - Conduct root cause analysis for recurring or critical incidents, identifying underlying issues and implementing preventive measures.
- - Collaborate with Level 3 support teams and other IT stakeholders to develop long-term solutions and improvements.
- - Document problem resolution processes and contribute to knowledge bases or wikis for future reference.
- System Administration and Maintenance:
- - Perform system administration tasks such as user account management, group policy configuration, and server maintenance.
- - Monitor system performance, logs, and alerts to proactively identify and address potential issues.
- - Coordinate with infrastructure teams to deploy patches, updates, and security enhancements across IT systems.
Requirements
- - Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- - 3+ years of experience in IT support or related roles, with a focus on troubleshooting and problem-solving.
- - Strong technical skills in areas such as operating systems (Windows, macOS), networking (LAN/WAN, TCP/IP), and server administration (Active Directory, Exchange).
- - Proficiency in using diagnostic tools, command-line utilities, and remote management technologies.
- - Excellent communication and interpersonal skills, with the ability to convey technical information clearly to non-technical users.
- - Strong analytical and problem-solving abilities, with a methodical approach to issue resolution.
- - Experience with IT service management frameworks such as ITIL, including incident, problem, and change management processes.
- - Certifications such as CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), or equivalent are highly desirable.
- - Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure) is advantageous.
- - Commitment to continuous learning and professional development to stay abreast of emerging technologies and industry trends.
Outsource Your Next Hire With Confidence
Scale your business faster with our vetted assistants from the Philippines. Start your free one week trial today and experience the difference.