Logistics Coordinator VA
Coordinates shipments, carriers and documentation so the client's goods move from supplier to customer on time, with every order tracked and every exception handled.
- Top 1% vetted talent
- No lock-in contracts
- Replacement guarantee
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Hourly rates · No lock-in contracts
Description
A Logistics Coordinator VA manages the movement of goods from supplier through to customer, coordinating carriers, freight forwarders, warehouses and shipping documentation. They can book domestic and international freight, track deliveries, handle delays and customs issues and reconcile carrier charges. Outsource Teams provides top 1% vetted talent with substantial logistics and freight experience, no lock-in contracts and a replacement guarantee, helping businesses keep shipments moving while maintaining accurate records and customer updates.
Responsibilities
- Book domestic and international shipments with carriers, freight forwarders and couriers.
- Prepare shipping documents including commercial invoices, packing lists and customs paperwork.
- Track shipments and update customers and internal teams on ETAs and delays.
- Resolve exceptions such as customs holds, damaged goods and missed pickups.
- Manage carrier rates, quotes and invoices and reconcile against agreed tariffs.
- Coordinate with warehouses and 3PLs on inbound and outbound schedules.
- Maintain shipment records in TMS or ERP systems such as ShipStation, CargoWise or NetSuite.
- Monitor carrier performance and report on on-time delivery and cost.
- Support import and export compliance with Incoterms and HS codes.
Software & Tools
Requirements
- 5+ years in logistics coordination, freight forwarding or shipping operations.
- Experience with a TMS, ERP or shipping platform such as CargoWise, ShipStation, SAP or NetSuite.
- Working knowledge of Incoterms, HS codes and customs documentation.
- Familiar with major carriers and freight forwarders in the client's markets.
- Strong Excel skills for tracking and rate comparisons.
- Clear written and spoken English for carriers, customs brokers and customers.
- Reachable throughout the client's shipping day, with reliable high-speed internet and backup power at home.
Frequently Asked Questions
What can they coordinate?
They can book shipments, manage carriers and freight forwarders, prepare documentation, track deliveries and coordinate inbound and outbound schedules with warehouses and 3PLs.
Can they manage international shipments?
Yes. They can coordinate international freight and prepare commercial invoices, packing lists and customs documentation.
What happens when a shipment is delayed?
They can investigate exceptions such as customs holds, missed pickups or damaged goods and coordinate with the relevant carrier, warehouse or customs broker to resolve them.
Can they manage freight costs?
Yes. They can obtain carrier rates and quotes, reconcile invoices against agreed tariffs and monitor shipping costs and carrier performance.
Can they help with customs documentation?
Yes. They can support import and export administration using information such as Incoterms and HS codes.
What systems can they use?
They can work with CargoWise, ShipStation, SAP, Microsoft Excel, Google Sheets, Starshipit and Freightos, as well as other TMS and ERP platforms.
How much does it cost?
Rates start at $7 USD per hour for entry level, $9 USD per hour for intermediate and $12 USD per hour for senior talent. Full-time and part-time options are available.
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