Technical Writer VA
Writes user guides, API documentation, knowledge base articles and internal procedures that people can actually follow. A senior technical writer reduces support tickets and onboarding time.
- Top 1% vetted talent
- No lock-in contracts
- Replacement guarantee
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Hourly rates · No lock-in contracts
Description
A Technical Writer VA turns complex products, software and internal processes into clear documentation that users and staff can follow. They can create user guides, API documentation, knowledge base articles, onboarding material and standard operating procedures while working with developers and subject matter experts to keep information accurate. Outsource Teams provides top 1% vetted talent with technical writing experience, no lock-in contracts and a replacement guarantee.
Responsibilities
- Write and maintain user guides, help centre articles, release notes and onboarding documentation.
- Document APIs, integrations and configuration steps working from source code, specs and developer interviews.
- Create standard operating procedures and process documentation for internal teams.
- Structure documentation with clear information architecture, navigation and search-friendly titles.
- Produce screenshots, diagrams and short screen recordings to support written instructions.
- Manage documentation in tools such as Confluence, Notion, GitBook, Zendesk Guide or docs-as-code repositories.
- Review documentation for accuracy with subject-matter experts and keep it current with each release.
- Apply plain-language principles and a consistent style guide.
- Track documentation usage and feedback to prioritise improvements.
Software & Tools
Requirements
- Five or more years of technical writing for software, SaaS or technical products.
- Portfolio of documentation showing clear structure and plain-language explanation.
- Experience with docs tools such as Confluence, GitBook, Markdown, Git and static site generators.
- Ability to read API references, JSON and basic code samples and explain them accurately.
- Familiarity with Snagit, Loom or similar tools for visuals and screen recordings.
- Excellent written English with a precise, plain style.
- Reliable high-speed internet with backup power and availability during the client's working hours.
Frequently Asked Questions
What types of documentation can they create?
They can write user guides, help centre articles, release notes, onboarding documentation, API guides, integration instructions and standard operating procedures.
Can they document software and APIs?
Yes. They can work from source code, specifications and developer interviews to document APIs, configuration steps and technical integrations.
Can they create internal procedures?
Yes. They can produce SOPs and process documentation that gives internal teams clear, repeatable instructions.
Can they include screenshots and diagrams?
Yes. They can create screenshots, diagrams and short screen recordings to make technical instructions easier to understand.
Can they maintain an existing knowledge base?
Yes. They can review documentation with subject matter experts, update it when products change and use feedback or usage data to identify areas for improvement.
What tools can they use?
They can work with Confluence, MadCap Flare, Markdown, Snagit, Microsoft Word and GitHub, along with platforms such as Notion, GitBook and Zendesk Guide.
How much does it cost?
Rates start at $9 USD per hour for entry level, $12 USD per hour for intermediate and $15 USD per hour for senior talent. Full-time and part-time options are available.
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