Collections Officer VA
A senior Collections Officer recovers overdue accounts for your business by contacting customers, negotiating payment plans and resolving disputes, so cash comes in faster and bad debt stays low.
- Top 1% vetted talent
- No lock-in contracts
- Replacement guarantee
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Hourly rates · No lock-in contracts
Description
A Collections Officer VA follows up overdue accounts, negotiates payment arrangements and helps resolve invoice disputes so outstanding balances are recovered more efficiently. They can manage ageing reports, document promises to pay, escalate higher-risk accounts and report on collection performance. Outsource Teams provides top 1% vetted talent with credit control and collections experience, no lock-in contracts and a replacement guarantee.
Responsibilities
- Work the ageing report daily and contact overdue customers by phone, email and SMS in line with the client's collections timetable.
- Negotiate payment plans and settlements within approved authority limits and document every agreement in the CRM.
- Investigate disputed invoices with the sales and billing teams and resolve discrepancies before they escalate.
- Record every contact, promise to pay and outcome in the collections system, such as HighRadius, Chaser or the client's ERP.
- Escalate accounts that meet the agreed criteria to management, a collections agency or legal action with a complete file.
- Reconcile payments received against promises to pay and chase broken arrangements the day they are missed.
- Report weekly on days sales outstanding, recovery rates and the top overdue accounts.
- Apply consumer credit and debt collection rules for the client's market, including contact-hour limits and hardship provisions.
- Recommend credit holds, revised terms or write-offs based on payment history and risk.
Software & Tools
Requirements
- At least 5 years in credit control or collections, including business-to-business accounts and payment negotiation.
- Working knowledge of accounts receivable in Xero, QuickBooks, NetSuite or SAP and of a collections platform such as HighRadius or Chaser.
- Familiarity with fair debt collection rules in the client's market, such as the FDCPA in the United States or FCA guidance in the United Kingdom.
- Clear, confident spoken and written English for firm but courteous conversations with customers who are behind on payment.
- Accurate record keeping and the discipline to follow every promise to pay through to receipt.
- Comfortable making a high volume of outbound calls while keeping the tone professional.
- Reliable high-speed internet, a quiet workspace with backup power, and availability during the client's business hours.
Frequently Asked Questions
How do they follow up overdue accounts?
They can contact customers by phone, email and SMS according to your collections timetable and record every interaction and promise to pay.
Can they negotiate payment plans?
Yes. They can negotiate payment plans or settlements within the authority limits set by your business.
What systems can they work with?
They can use Xero, QuickBooks, Microsoft Excel, Salesforce, Aircall, Debtor Daddy and Bill.com, alongside collections platforms such as HighRadius or Chaser.
How experienced are the candidates?
Candidates are expected to have at least five years in credit control or collections, including B2B account management and payment negotiation. Customer Support VAs
What does it cost?
Rates are listed in USD at $7 per hour for entry-level talent, $9 per hour for intermediate and $12 per hour for senior talent. There are no lock-in contracts.
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