Content Moderator VA
A senior Content Moderator reviews user-generated content on your platform against your policies, removing what breaks the rules and escalating serious cases, so your community stays safe and your brand is protected.
- Top 1% vetted talent
- No lock-in contracts
- Replacement guarantee
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Hourly rates · No lock-in contracts
Description
A Content Moderator VA reviews user-generated posts, images, videos, comments and profiles against your platform policies and escalation procedures. They can approve or remove content, handle appeals, identify scams and abuse and escalate high-risk cases through the appropriate channels. Outsource Teams provides top 1% vetted talent with content moderation and trust and safety experience, no lock-in contracts and a replacement guarantee.
Responsibilities
- Review queued posts, images, videos, comments and profiles against the client's community guidelines and legal requirements.
- Make consistent approve, remove, label or escalate decisions and record the policy reason for each.
- Escalate high-risk content such as threats, self-harm, child safety and illegal activity through the agreed urgent channel.
- Handle user appeals, review the original decision and respond with the outcome.
- Identify spam, scams, coordinated abuse and fake accounts and flag patterns to the trust and safety team.
- Maintain accuracy and throughput targets and pass regular quality audits.
- Contribute examples and edge cases to policy updates and the moderator handbook.
- Work in moderation tools such as the client's admin console, Hive, Checkstep, ActiveFence or a ticketing queue.
- Follow wellbeing and break protocols when handling distressing content.
Software & Tools
Requirements
- 5+ years in content moderation, trust and safety or community operations.
- Experience applying detailed content policies at scale with measured accuracy above 95 percent.
- Familiar with moderation tooling and workflows, including AI-assisted queues and appeals processes.
- Strong understanding of online harms, hate speech, harassment, misinformation and child safety escalation standards.
- Excellent reading comprehension and written English for policy application and user responses.
- Resilient and self-aware about the effects of graphic material, with good use of support resources.
- Reliable high-speed internet and backup power, with availability for the client's scheduled shifts including some weekends where required.
Frequently Asked Questions
What types of content can they review?
They can review posts, images, videos, comments and user profiles against your community rules and relevant legal requirements.
How are serious cases handled?
High-risk content such as threats, self-harm, child safety concerns and illegal activity is escalated through the client's agreed urgent process.
What tools can they use?
They can work with Hootsuite, Sprout Social, Meta Business Suite, Zendesk and Google Sheets, as well as specialist moderation systems and admin consoles.
How experienced are the candidates?
Candidates are expected to have at least five years in content moderation, trust and safety or community operations.
What does it cost?
Rates are listed in USD at $4 per hour for entry-level talent, $6 per hour for intermediate and $8 per hour for senior talent. There are no lock-in contracts.
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