Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and ScaleUp Teams Pty Ltd, trading as Outsource Teams (ABN: 58 689 259 989) (“Company”, “we”, “us”, “our”) governing your access to and use of our virtual assistant staffing platform and related services (the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Services under applicable laws
• Provide accurate and complete registration information

If you are using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

3. Description of Services

Outsource Teams provides a platform connecting businesses with qualified virtual assistants for administrative, technical, and professional support services. Our Services include:

• Virtual assistant recruitment and placement
• Task and project management tools
• Time tracking and attendance monitoring
• Communication and collaboration features
• File sharing and document management
• Billing and invoicing services
• Training and development resources

4. Account Registration and Security

4.1 Account Creation

To access our Services, you must create an account by providing accurate, current, and complete information. You agree to update your information to keep it accurate and current.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Create a strong, unique password
• Not share your account credentials with others
• Notify us immediately of any unauthorised access
• Log out from your account at the end of each session

5. Client Responsibilities

As a client using our Services, you agree to:

• Provide clear instructions and expectations to assigned virtual assistants
• Communicate professionally and respectfully with all users
• Pay all fees and charges in accordance with the agreed terms
• Not request virtual assistants to perform illegal or unethical activities
• Comply with all applicable laws and regulations
• Protect confidential information shared by virtual assistants
• Provide timely feedback and approval for completed work

6. Virtual Assistant Responsibilities

As a virtual assistant, you agree to:

• Perform assigned tasks professionally and to the best of your ability
• Maintain accurate time records and attendance
• Communicate proactively with clients and management
• Protect client confidential information
• Comply with company policies and procedures
• Not engage in activities that conflict with your duties
• Complete required training and certifications

7. Fees and Payment

7.1 Pricing

Fees for our Services are set forth in your service agreement. We reserve the right to modify pricing with reasonable notice. Continued use of Services after price changes constitutes acceptance of new pricing.

7.2 Payment Terms

Invoices are due within the period specified in your service agreement. Late payments may incur interest charges and/or suspension of Services. All fees are non-refundable unless otherwise specified.

7.3 Taxes

You are responsible for paying all applicable taxes, duties, and levies associated with your use of our Services, except for taxes based on our income.

8. Intellectual Property

8.1 Platform Ownership

The platform, including its design, features, content, and underlying technology, is owned by Outsource Teams and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

8.2 Work Product

Unless otherwise agreed in writing, all work product created by virtual assistants in the course of providing services to clients shall be owned by the client upon full payment of applicable fees.

9. Confidentiality

All parties agree to maintain the confidentiality of proprietary and sensitive information disclosed in connection with the Services. Confidential information includes, but is not limited to:

• Business strategies and plans
• Financial information
• Customer and supplier information
• Technical data and trade secrets
• Personal information of employees and contractors

10. Acceptable Use

You agree not to use the Services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property or privacy rights of others
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorised access to systems or data
• Engage in harassment, discrimination, or abusive behaviour
• Misrepresent your identity or affiliation
• Interfere with the proper functioning of the platform
• Use automated systems to access the Services without permission

11. Termination

11.1 Termination by You

You may terminate your account at any time by providing written notice. Termination does not relieve you of any payment obligations for Services already rendered.

11.2 Termination by Us

We may suspend or terminate your access to the Services at any time for any reason, including violation of these Terms, non-payment, or if we cease operations.

11.3 Effect of Termination

Upon termination, your right to use the Services immediately ceases. We may retain your data in accordance with our Privacy Policy and legal obligations.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any defects will be corrected. You use the Services at your own risk.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUTSOURCE TEAMS AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.

Our total liability for any claims arising from these Terms or your use of the Services shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Outsource Teams and its affiliates, directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of any rights of third parties.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating formal dispute resolution, parties agree to attempt to resolve disputes informally by contacting us at the address below.

15.2 Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.

15.3 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Outsource Teams.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our platform and updating the “Last updated” date. Your continued use of the Services after changes constitutes acceptance of the modified Terms.