Privacy Policy

1. Introduction

ScaleUp Teams Pty Ltd, trading as Outsource Teams (ABN: 58 689 259 989) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our client dashboard and related services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact details (email address, phone number)
• Business information (company name, ABN, business address)
• Account credentials (username, password)
• Billing and payment information
• Profile information and photographs
• Employment-related information for virtual assistants

2.2 Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from third-party services you connect to our platform, such as calendar integrations, payment processors, and identity verification services.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Facilitate communication between clients and virtual assistants
• Send administrative information, updates, and security alerts
• Respond to inquiries and provide customer support
• Monitor and analyse usage patterns to improve our services
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Delivery

Information may be shared between clients and assigned virtual assistants as necessary to deliver our staffing services.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including cloud hosting, payment processing, email delivery, and analytics services.

4.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property.

4.4 Business Transfers

In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls and employee training
• Secure data centres with physical security measures

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it.

7. Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential cookies: Required for the platform to function properly
• Analytics cookies: Help us understand how users interact with our platform
• Preference cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including the Philippines where our virtual assistants are based. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: