Position responsibilities
Our sales customer success & relationship manager virtual assistant focuses on post-sale support to keep customers engaged and satisfied. They check in regularly, address ongoing needs, and identify upsell or cross-sell opportunities to strengthen long-term relationships.
Here’s how they support your business:
- Onboard new clients by guiding them through initial setup or product usage and answering any questions right after purchase.
- Maintain regular contact with existing clients (via email or calls) to ensure they’re satisfied, handling any minor issues or directing them to support as.
- Identify opportunities to upsell additional services or renew contracts, and pass these leads to the sales team, effectively nurturing the customer relationship into further sales.
