Position responsibilities
Our legal receptionist virtual assistant acts as the first point of contact for law firm clients, handling calls, emails, and live chats. They address routine inquiries and ensure timely communication with lawyers to enhance client service and responsiveness.
Here’s how they support your business:
- Handle incoming calls and messages from clients and prospective clients, providing basic information or status updates and taking detailed messages for the lawyer.
- Respond to routine inquiries (e.g. “What is the status of my case?” or “How can I schedule a consult?”) with prepared answers or by checking the case management system.
- Keep clients informed by relaying updates from the lawyer (as directed) and ensuring clients feel heard and supported throughout their legal process.
