Position responsibilities
Our ecommerce customer support and inquiry virtual assistants provides timely, accurate responses to customer inquiries. They help enhance the shopping experience by ensuring clear communication and prompt issue resolution.
Here’s how they support your business:
- Respond to customer queries regarding product information, order status, and delivery times via email, chat, or phone, ensuring that customers are well-informed and satisfied with their shopping experience.
- Assist with troubleshooting issues related to orders, such as product defects, incorrect shipments, or delays, providing solutions or offering alternative products to resolve the issue.
- Track customer interactions and update their profiles in the CRM system, ensuring that all information is recorded for future reference and follow-up.
