Real Estate Client Care Specialist VA
Looks after buyers, sellers and past clients for a real estate team, handling enquiries, updates and follow-ups so every client feels informed and every referral opportunity is kept warm.
- Top 1% vetted talent
- No lock-in contracts
- Replacement guarantee
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Hourly rates · No lock-in contracts
Description
A Real Estate Client Care Specialist VA supports buyers, sellers and past clients through enquiries, updates and ongoing follow-up. They can keep clients informed during transactions, coordinate appointments, maintain CRM touchpoints and run post-settlement follow-up programmes that support repeat business and referrals. Outsource Teams provides top 1% vetted talent with customer service and real estate experience, no lock-in contracts and a replacement guarantee.
Responsibilities
- Respond to buyer and seller enquiries by phone, email and text within minutes.
- Keep clients updated through each stage of listing, offer, contract and settlement.
- Run past-client and sphere-of-influence follow-up programmes for referrals and repeat business.
- Coordinate showings, inspections and appraisals with clients and vendors.
- Maintain client records and touchpoints in Follow Up Boss, kvCORE or the team's CRM.
- Collect client feedback and reviews after settlement.
- Send anniversary, birthday and market update communications.
- Resolve client concerns and escalate to the agent when needed.
- Report on client satisfaction and follow-up activity weekly.
Software & Tools
Requirements
- 5+ years in client service or customer care, with at least 2 years supporting real estate agents or teams.
- Experience with real estate CRMs such as Follow Up Boss, kvCORE or LionDesk.
- Understanding of the buying and selling process and common client questions.
- Warm, clear spoken English and polished written English.
- Organised and proactive with follow-ups and reminders.
- Comfortable making outbound calls to past clients.
- Reliable high-speed internet, a headset and backup power, working the client's local hours.
Frequently Asked Questions
What can they help clients with?
They can answer buyer and seller enquiries, provide transaction updates, coordinate showings and inspections, maintain CRM records and help resolve concerns.
Can they stay in touch after settlement?
Yes. They can run past-client follow-up programmes, send anniversary, birthday and market update communications, and collect feedback and reviews.
What tools can they work with?
They can use Rex, Follow Up Boss, Zendesk, Aircall and Google Workspace, alongside real estate CRMs such as kvCORE or LionDesk.
How experienced are the candidates?
Candidates are expected to have at least five years in client service or customer care, including at least two years supporting real estate agents or teams.
How much does it cost?
Rates are listed in USD at $5 per hour for entry-level talent, $7 per hour for intermediate and $9 per hour for senior talent. Both full-time and part-time options are available.
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