Reference Check Specialist VA

A reference check specialist who verifies employment history, qualifications and references for your candidates quickly and consistently, with documented, defensible results. Bad hires get caught before the offer, and your recruiters get their time back.

Responsibilities

  • Contact nominated referees by phone and email and conduct structured reference interviews using the client's question set.
  • Verify employment dates, titles, responsibilities and reasons for leaving directly with former employers or HR departments.
  • Confirm qualifications, licences and certifications with issuing institutions and registries.
  • Coordinate background, criminal, credit and right-to-work checks with third-party providers where the client uses them.
  • Document each check accurately with dates, contacts, answers and any discrepancies in the ATS or reference tool, for example Checkr, Xref, HireRight or Refapp.
  • Flag inconsistencies, red flags or refusals promptly to the recruiter or hiring manager with a clear written summary.
  • Meet turnaround targets, typically 2 to 3 business days per candidate, and chase unresponsive referees persistently.
  • Maintain consent forms and handle candidate data in line with privacy law and the client's policy.
  • Report weekly on checks completed, turnaround times and discrepancy rates.

Software & Tools

Xref Referoo Microsoft Excel Google Workspace Aircall Checkr

Requirements

  • At least 5 years of experience in reference checking, pre-employment screening, recruitment support or HR administration.
  • Familiar with reference and background check platforms such as Xref, Checkr, HireRight, Sterling or Refapp and with ATS systems.
  • Understands consent, privacy and fair-use rules for pre-employment checks in at least one of the client's markets.
  • Confident, courteous phone manner and clear spoken English for reference interviews with senior referees.
  • Precise written English for reference summaries that a hiring manager can rely on.
  • Persistent and organised, able to manage many concurrent checks against deadlines.
  • Reliable high-speed internet and backup power, working hours overlapping the client's business day when referees are reachable.

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