Performance Management Specialist VA

A performance management specialist who designs and runs your performance cycle: goal frameworks, review process, calibration, feedback training and performance improvement plans. Managers give better feedback, reviews happen on time, and pay and promotion decisions have a clear basis.

Responsibilities

  • Design and maintain the performance management framework, including goal setting (for example OKRs or KPIs), review cadence, rating scales and calibration rules.
  • Run each review cycle end to end in the performance platform (for example Lattice, Culture Amp, 15Five, Leapsome or Workday), from launch communications through completion tracking and reporting.
  • Facilitate calibration sessions with leaders to keep ratings consistent and evidence-based across teams.
  • Train managers on setting goals, giving feedback, holding one-to-ones and running difficult performance conversations.
  • Support managers with performance improvement plans, documenting expectations, timelines and outcomes fairly and consistently.
  • Analyse performance data, rating distributions and engagement survey results and present findings and recommendations to leadership.
  • Link performance outcomes to compensation, promotion and development processes with HR and finance.
  • Maintain performance policies, templates and manager guides and keep them aligned with employment law in the client's markets.
  • Gather feedback after each cycle and improve the process.
  • Handle performance and personnel data confidentially.

Software & Tools

Culture Amp Lattice 15Five Workday Microsoft Excel

Requirements

  • At least 5 years of HR experience with a focus on performance management, talent management or organisational development, including ownership of at least three full review cycles.
  • Bachelor's degree in Human Resources, Psychology or Business; SHRM-SCP, CIPD Level 5 or a coaching qualification is a plus.
  • Hands-on experience administering a performance platform such as Lattice, Culture Amp, 15Five, Leapsome or Workday Talent.
  • Strong data skills in Excel or Google Sheets for rating distributions, calibration analysis and cycle reporting.
  • Skilled facilitator and trainer with excellent spoken and written English for manager workshops and leadership presentations.
  • Sound understanding of fair process and documentation standards for performance improvement and termination decisions.
  • Reliable high-speed internet and backup power, with availability during the client's business hours for calibration sessions and training.

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