Clinical Support Specialist VA
A clinically trained support specialist, usually a nurse or allied health graduate, who backs up your clinical team: pre-visit planning, results follow-up, care-gap outreach, patient education calls and first-line help with clinical systems. Clinicians work at the top of their licence and patients get timely follow-up.
- Top 1% vetted talent
- No lock-in contracts
- Replacement guarantee
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Hourly rates · No lock-in contracts
Description
A Clinical Support Specialist VA provides clinically informed support for healthcare teams through pre-visit planning, care-gap outreach, results follow-up, patient education and first-line assistance with clinical systems. The role is generally suited to nurses or allied health graduates working within defined protocols. Outsource Teams provides top 1% vetted talent, no lock-in contracts and a replacement guarantee, while clinical decisions remain with the client's licensed providers.
Responsibilities
- Prepare pre-visit summaries and care-gap lists so providers know what is due for each patient before the appointment.
- Run outreach calls for overdue screenings, chronic-care checks and post-discharge follow-ups using the client's protocols.
- Follow up abnormal and pending results with the responsible clinician and communicate provider-approved outcomes to patients.
- Deliver scripted patient education on medications, self-management and preparation for procedures, and record patient understanding.
- Coordinate care plans across providers, specialists, pharmacies and community services and keep the care plan document current.
- Provide first-line support to clinical staff on EHR workflows, order sets and documentation templates, and escalate system issues to IT.
- Maintain clinical registries and quality dashboards for the practice's value-based care contracts.
- Document all patient contacts and tasks in the EHR according to the practice's standards.
- Escalate any clinical concern outside your scope to the supervising clinician immediately.
- Handle protected health information under HIPAA and the client's privacy procedures.
Software & Tools
Requirements
- Nursing, midwifery, pharmacy or allied health degree with at least 5 years of clinical or clinical support experience.
- An active Philippine professional licence such as RN is preferred, with a clear understanding that clinical decisions rest with the client's licensed providers.
- Experience with EHRs such as Epic, athenahealth, eClinicalWorks or Cerner, and with population health or care management tools.
- Familiar with quality measures and care-gap programmes such as HEDIS, chronic care management and transitional care management.
- Warm, clear spoken English for patient calls and precise written English for clinical documentation.
- HIPAA training completed.
- Reliable high-speed internet, backup power and a private workspace, working the client's clinic hours.
Frequently Asked Questions
What can they do before and after appointments?
They can prepare pre-visit summaries, identify care gaps, run follow-up calls and track outstanding results.
Can they provide patient education?
Yes. They can deliver scripted education on medications, self-management and procedure preparation within the client's approved protocols.
What systems can they use?
They can work with Epic, Cerner, Zendesk, Microsoft 365 and Microsoft Teams.
How experienced are the candidates?
Candidates are expected to have a nursing, midwifery, pharmacy or allied health degree and at least five years of clinical or clinical support experience.
How much does it cost?
Rates are listed in USD at $9 per hour for entry-level talent, $12 per hour for intermediate and $15 per hour for senior talent. Both full-time and part-time options are available.
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