Billing Specialist VA
A senior billing specialist who turns contracts, usage and time records into accurate invoices on schedule, manages subscriptions and adjustments and resolves billing disputes quickly, so revenue is captured in full and customers pay without friction.
- Top 1% vetted talent
- No lock-in contracts
- Replacement guarantee
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Hourly rates · No lock-in contracts
Description
A Billing Specialist VA converts contracts, timesheets, subscriptions and usage data into accurate customer invoices while managing adjustments, failed payments and billing queries. They can reconcile billed revenue, maintain billing profiles and produce reporting on revenue and billing accuracy. Outsource Teams provides top 1% vetted talent with billing or revenue operations experience, no lock-in contracts and a replacement guarantee.
Responsibilities
- Generate recurring, usage-based and milestone invoices from contracts, timesheets and system data on the agreed cycle.
- Set up and maintain customer billing profiles, plans, discounts and tax settings in the billing platform.
- Review invoices against contracts and rate cards before release to catch pricing and quantity errors.
- Process credits, rebills, proration and plan changes with a clear audit trail.
- Manage failed payments, card updates and dunning sequences for subscription customers.
- Investigate and resolve billing disputes with customers and account managers within agreed timeframes.
- Reconcile billed revenue to the general ledger and deferred revenue schedules each month.
- Produce billing accuracy, revenue and churn reports for finance and leadership.
- Coordinate with sales and operations to capture new deals, renewals and scope changes before each billing run.
- Document billing procedures and train colleagues on the billing system.
Software & Tools
Requirements
- 5 or more years of billing or revenue operations experience, ideally in a subscription, professional services or telecom business.
- Hands-on with billing platforms such as Stripe Billing, Chargebee, Zuora, QuickBooks Online or Xero.
- Understands revenue recognition basics, deferred revenue and how billing errors flow through to the ledger.
- Highly accurate with numbers and comfortable reconciling large invoice batches in Excel or Google Sheets.
- Professional written and spoken English for customer-facing dispute handling.
- Experience with CRM systems such as Salesforce or HubSpot for contract and order data.
- Reliable home internet with a backup line and power source, working the client's business hours including billing-cycle deadlines.
Frequently Asked Questions
What types of billing can they manage?
They can handle recurring, usage-based and milestone billing, as well as discounts, credits, rebills, prorations and subscription plan changes.
Can they resolve billing disputes?
Yes. They can investigate customer billing issues and work with customers and account managers to resolve them within agreed timeframes.
What systems can they use?
They can work with Xero, QuickBooks, Stripe, Chargebee and Microsoft Excel, alongside platforms such as Zuora.
How experienced are the candidates?
Candidates are expected to have at least five years in billing or revenue operations, ideally within subscription, professional services or telecommunications businesses.
How much does it cost?
Rates are listed in USD at $7 per hour for entry-level talent, $9 per hour for intermediate and $12 per hour for senior talent. Both full-time and part-time options are available.
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