Rates don't increase in your first 3 months. After that, we give at least 30 days' written notice of any change, and you can finish before it takes effect.

Every team member signs a confidentiality agreement before they access your systems. You control their logins and permissions, and you can remove access at any time.

Frequently asked questions

Q: Is the first week really free?

Yes. Your first week is free, and you don't need a card to start. To make the week count, share the tasks, what success looks like, and the logins and training your team member needs before day one.

Q: How does billing work?

Your team member clocks in and out through our client portal. You review and approve their hours each week, and we bill the card on file weekly for the hours you approved. Hours you haven't approved or adjusted within 7 days are treated as approved.

Q: What if the person isn't the right fit?

We replace them at no cost, for any reason. There is no extra recruitment fee, and you aren't charged for hours not worked while we arrange the replacement.

Q: Can I hire my team member directly later?

Yes, after they've worked with you for 12 months. A one-off conversion fee applies: 50% of their annual pay or AUD 15,000, whichever is greater.

Q: Who employs my team member?

We do. We handle payroll, HR and local compliance, so you carry no employment liability.

Q: What about leave and public holidays?

Paid leave and public holidays are funded by us and never billed to you. Team members observe the public holidays of their home country, mostly the Philippines. We give notice in advance and arrange cover where we can.

Straight answers about pricing, billing, contracts and working with your team member. Can’t find what you need? Book a free consultation and ask us directly.

Topics

Pricing and billing

How much does it cost?

Hourly rates start from $4 USD an hour and depend on the role and experience level. You only pay for the hours your team member works and you approve. There are no setup fees and no deposit.

Is the first week really free?

How does billing work?

Can rates change?